Posts

The Cost of Poor Onboarding: Retention Starts Day One

You ever have that awkward moment right after the “yes”? The client signs the proposal ... The new hire accepts the offer ... The contractor replies with “Ready when you are” ... And then … nothing . No welcome. No structure. Just a vague sense of hope that they’ll figure it out or ask the right questions.  And if they don’t? Well, we blame them. The Cost of Poor Onboarding I’ve watched this play out dozens of times. And I’ve been guilty of it too. It doesn’t usually feel like a mistake. It feels like momentum gone slightly astray. “They’re smart. They’ll catch on. We’ll figure it out as we go.” Unfortunately, poor onboarding is one of the most expensive silent killers in any business. When a person joins your world - whether that’s an employee, a contractor, or a new client - they’re stepping into a fog.  They’re full of questions they’re not sure they’re allowed to ask: Am I safe here? Can I trust this process? What exactly is expected of me? And in that fog, th...

Crafting Copy That Converts – The Moments That Matter Most

The website’s live. Headline’s crisp. Logo’s solid.   But hit “publish” and… crickets.   It's communicating, but not connecting. Not deeply. Not memorably. Not in a way that sparks action. The problem isn’t a weak story, it’s an invisible one. That was (unfortunately) my message.   The Pleasure Island Trap Some business owners drift into a place I call Pleasure Island. We normally think of Pleasure Island being in opposition to Pain Island. And most of the time, that is correct. But there is a version of Pleasure Island that looks productive. Feels honest. But it’s a trap. You reach the point where you write, create, influence ... whatever you want to call it. BUT ...   The story becomes about you. Your About page reads like a résumé. Your posts try to impress, not invite.   And the worst part? You don’t notice. It feels like you’re putting yourself out there. But for your audience?  They’re not the hero of the story. And that’s why...

What looks like momentum can quietly turn into a death spiral

 You’re staring at your calendar. Another week booked solid. A couple new clients just said yes. Revenue looks strong on paper. But your gut says something else: “This isn’t sustainable.” Your team is stretched. You’re answering the same questions. You’re too busy to fix the systems that are already cracking. And that’s when someone — a podcast, a friend, an advisor — says: “You’re ready to scale.” But deep down, you know better. Because if this is what growth feels like now… Scaling would break you. This Isn’t About Ambition. It’s About Arithmetic. Let me be clear — I’m not anti-growth. I love momentum. But scaling too soon? That’s like pouring gasoline on a fire you haven’t contained. Most people don’t realize how dangerous “successful chaos” can be. You’re growing. But not with leverage. Not with margin. Not with peace. You’re adding volume to a model that’s already under strain. You’re hiring people to solve problems that systems should have fixed. And you’re waking up with tha...

Part Strategy, Part Sanity

 You ever get that tight feeling in your chest when everything’s technically working … but nothing feels right? Revenue’s fine. Clients are happy. Your calendar’s full. But you still feel stuck. Not broken. Just ... "off". Like the weight of leading your business is pressing down harder than it used to, and you can’t figure out when that started. That’s usually when I meet people. Their business isn’t on fire, but their mind is fried. They’re managing a dozen spinning plates and getting peppered with team questions that all sound the same. They have plans … but no peace. And that’s the moment I usually say what’s become the core description of my coaching style: “My style is part strategy, part sanity. I’ll help you think clearer, act faster, and get back in control … without trying to turn you into someone you’re not.” Because truthfully, that’s what most leaders need. Not another complicated plan. Not another YouTube-fueled pivot. Not a rebrand. Not a guru’s f...

The Perils of Reactive Leadership: Staying Ahead in Business

 You ever finish a week completely wiped out—but when you look back, you realize… nothing really moved? Your team got their questions answered. Clients were served. Decisions got made. But deep down, you know the business didn’t actually progress. That’s not a time management issue. That’s a leadership misalignment. Because in the end, you’re solving everything—but moving nothing. And reactive leadership? It feels noble. You’re showing up. Responding fast. Being accessible. Solving fires. You’re the glue that keeps everything from falling apart. But over time, that same glue becomes the thing holding the business back.

Streamlining Success: Implementing Systems That Scale

  Why sustainable growth starts with the systems under the surface There’s a pattern I see with high-performing business owners— They’re not lacking hustle. They’re not short on vision. But they’re buried in chaos... because everything still runs through them. Sound familiar? You’ve built a successful business. You’ve earned traction. But the real question now isn’t can you grow? It’s can your business grow without burning you out? That’s where systems come in. Not as checklists. Not as red tape. But as multipliers. Growth without solid systems? It feels like spinning plates. You launch something new, add a few people, win a few deals—and suddenly the smooth machine you had last quarter starts getting clunky. You think, “This should be exciting... so why does it feel like everything just got harder?” Here’s why: when the business grows faster than the structure behind it, everything slows down. Clients fall through the cracks. Your team improvises. You start chasin...

June Is the Real New Year for Business Owners

 January gets all the hype. New goals. New plans. New year, new you. And by the second week, most of it is sitting in a drawer behind a stack of things you didn’t see coming. Here’s what I’ve learned after decades of coaching business owners: The real new year doesn’t start in January. It starts in June. Why? Because by June, you know what’s real . You’ve had five months of sales data, team performance, pricing reality, and operational tension. You’ve learned which goals were grounded—and which ones were aspirational fluff. You’ve seen what your systems can (and can’t) handle. And (if we’re being honest) you’ve probably hit a wall or two that forced you to think harder than you planned. [I know I have more than once] That’s why June is the perfect time for a reset that works . Not a total overhaul. Not a vision board exercise. But a sober, strategic review of what your business actually needs in order to move forward. Because this is where real strategy lives. Str...