The Cost of Poor Onboarding: Retention Starts Day One
You ever have that awkward moment right after the “yes”? The client signs the proposal ... The new hire accepts the offer ... The contractor replies with “Ready when you are” ... And then … nothing . No welcome. No structure. Just a vague sense of hope that they’ll figure it out or ask the right questions. And if they don’t? Well, we blame them. The Cost of Poor Onboarding I’ve watched this play out dozens of times. And I’ve been guilty of it too. It doesn’t usually feel like a mistake. It feels like momentum gone slightly astray. “They’re smart. They’ll catch on. We’ll figure it out as we go.” Unfortunately, poor onboarding is one of the most expensive silent killers in any business. When a person joins your world - whether that’s an employee, a contractor, or a new client - they’re stepping into a fog. They’re full of questions they’re not sure they’re allowed to ask: Am I safe here? Can I trust this process? What exactly is expected of me? And in that fog, th...